Privacy Policy

1. Introduction

Welcome to our language learning platform ("Platform", "we", "us", or "our"), operated by StackForge Solutions FZCO. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning services.

By using our Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you voluntarily provide:

• Account Information: Name, email address, username, and password
• Profile Information: Language preferences, learning goals, and profile picture (optional)
• Contact Information: Email address for communications and support

2.2 Learning Data

We automatically collect information about your learning activities:

• Flashcard practice sessions and quiz results
• Progress tracking data and completion rates
• Assignment submissions and test scores
• Study time and learning patterns
• Video module interactions and viewing history

2.3 Technical Data

We automatically collect technical information when you use our Platform:

• IP address and device information
• Browser type and version
• Operating system and platform
• Time zone settings and location data
• Log data including access times and pages viewed
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our language learning platform
• Personalization: To personalize your learning experience and track your progress
• Communication: To send you notifications, updates, and educational content
• Assignments & Grading: To manage teacher-student relationships, assignments, and evaluations
• Analytics: To analyze usage patterns and improve our Platform
• Security: To detect, prevent, and address technical issues and security threats
• Legal Compliance: To comply with legal obligations and protect our rights
• Customer Support: To respond to your inquiries and provide technical support

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Within the Platform

• Teachers: Your teachers can view your learning progress, assignment submissions, and grades
• Administrators: Platform administrators can access user data for support and management purposes

4.2 Third-Party Service Providers

• Cloud hosting and storage services (AWS, Azure, or similar)
• Email delivery services for notifications and communications
• Analytics providers to understand Platform usage
• Payment processors (if applicable for premium features)

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. AI-Powered Features

Our Platform may use artificial intelligence (AI) to enhance your learning experience:

• AI Assistant: To provide personalized learning recommendations and answer questions
• Content Generation: To create practice exercises and learning materials
• Speech Recognition: To evaluate pronunciation and provide feedback

When you interact with AI features, your inputs and interactions may be processed by third-party AI providers. We ensure these providers comply with data protection standards.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure with 99.9% uptime guarantee
• 24/7 monitoring and incident response

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Your data is retained while your account remains active
• Deleted Accounts: After account deletion, personal data is removed within 30 days, except for data we must retain for legal or regulatory purposes
• Learning Records: Progress data and assignments may be retained for educational record-keeping purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your personal information
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at [email protected]

9. Children's Privacy

Our Platform is designed for educational use and may be used by students of various ages. If you are under 18 years old, you may only use our Platform with the consent and supervision of a parent, guardian, or teacher.

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze Platform usage and performance
• Provide personalized learning experiences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Platform.

11. International Data Transfers

StackForge Solutions FZCO is based in Dubai, United Arab Emirates. Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including standard contractual clauses and data protection agreements with our service providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Platform
• Updating the "Last Updated" date at the top of this page
• Sending you an email notification (for significant changes)

Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regulatory Compliance

We comply with applicable data protection laws, including:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
• General Data Protection Regulation (GDPR) for users in the European Union
• Other applicable international data protection regulations